Terms of service

Terms and conditions

1. These Terms

These Terms contain the terms and conditions on which we supply the products to you, whether these are goods, services and/or digital content. Please read these Terms carefully before you accept these Terms.

If you have any questions, feedback or complaints about the products, please contact us to discuss using our contact details below. 

1. Introduction

1. These terms and conditions are between Disconnected Energy Limited, a company registered in England and Wales, with company registration number 13494873 (we, us or our) and you, being the person or entity stated in the quote we provide to you (Quote) or the person placing an order for goods and/or services (Products) through our website at www.disconnectedenergy.co.uk (Site). 

2. Together, these terms and conditions, the Quote (if applicable), and any attachments or documents referred to in each of them, form the entire agreement under which we will provide the Products to you (Terms).

3. If you are purchasing Products on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or a business entity and to bind the entity and the entity’s personnel to these Terms.

4. You accept these Terms by the earlier of:

1. placing an order via the Site;

2. sending a purchase order to us after you have received a Quote; and

3. accepting the Quote online or sending an email to us accepting the Quote (expressly or impliedly).

5. To the extent any terms and conditions are contained within a purchase order sent by you to us (Purchase Order Terms), you agree that these Terms will override the Purchase Order Terms and the Purchase Order Terms will have no applicability to the sale of the Products. 

6. All variations to the Products must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instruction or direction from you constitutes a variation to the scope of our obligations under these Terms, then we will not be obliged to comply with such instruction or direction unless agreed in accordance with this clause. 

2. Use of the Site (www.disconnectedenergy.co.uk)

1. You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old. 

2. When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including: 

1. anything that would constitute a breach of an individual’s privacy or any other legal rights;

2. using the Site to defame, harass, threaten, menace or offend any person;

3. using the Site for unlawful purposes;

4. interfering with any user of the Site;

5. tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

6. using the Site to send unsolicited electronic messages; 

7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

8. facilitating or assisting a third party to do any of the above acts.

3. All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy at https://www.disconnectedenergy.co.uk/policies/privacy-policy.

3. Orders 

1. You may order Products from us as set out on our Website or by accepting a Quote.

2. If you place an order for Products on our Website or accept a Quote, you are making an order to purchase the Products(s) for the price listed on the Website or Quote (including the delivery fees or other applicable charges and taxes).

3. It is your responsibility to check the order details, including selected Product(s), delivery details and pricing, before you submit your order through the Site or accept a Quote. Once you submit an order successfully on the Site or accept a Quote, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

4. All purchases made through the Website are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.

5. We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image). We will contact you using the details you provided when you placed your order. 

4. Price and payments

1. You must pay us the purchase price of each Product you order, plus any applicable delivery costs as set out on the Site or your Quote (the Price) in accordance with this clause. All amounts are stated in pounds, being the currency of the UK from time to time, and are inclusive of value added tax (or any equivalent tax in the UK) (VAT), (where applicable). 

2. Unless otherwise set out in a Quote, you must pay the Price upfront using one of the methods set out on the Site or the Quote. 

3. You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

4. The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, Klarna. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

5. Where you order the Products for delivery outside of the UK, you may need to pay custom charges or taxes in addition to the Price.

6. We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. 

7. If you fail to make payment of the Price or any amount payable under these Terms, we may:

1. after a period of 5 business days, cease providing the Products, and recover, as a debt due and immediately payable from you, our additional costs of doing so (including reasonable recovery costs);

2. charge interest at a rate equal to 4% above the Bank of England's base rate, from time to time, but at 4% a year for any period when that base rate is below 0%, per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date for payment in accordance with the payment terms set out in the Quote or Order Form; and/or

3. recover or repossess any Products belonging to us, and you agree to grant us such rights of access to allow us (or our personnel) to do so.

5. Supply of the Products

1. In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws, whether ourselves or through our personnel.

2. We warrant to you that the Products will be provided using reasonable care and skill.

3. If you wish to engage us for services, such as installation services, please contact us and we will let you know if that is possible. If we agree to provide such services we will provide you with a Quote that sets out the scope of work (which becomes part of the Products under these Terms) and Price (Services). For the avoidance of doubt, these Terms apply to our provision of any Services. We will commence the Services within a reasonable time after the later of the date of your acceptance of the Quote, and the receipt of any payment that is required upfront in the Quote. We will use our commercial best endeavours to provide the Services by the dates set out in the Quote, or where no date is specified, then within a reasonable period of time. 

4. If we agree to provide you with Services to you, you represent, warrant and agree that:

1. you will (and to the extent applicable, your personnel) cooperate with us, and promptly provide us with all documentation, information, instructions, facilities and access (including access to the relevant premises) as may be reasonably necessary to enable us to provide the Services in accordance with these Terms;

2. the premises will be safe, safe and free of harmful materials or substances;

3. you are responsible for obtaining, and providing to us if necessary, any access and approvals from third parties necessary for the Services to be provided, at your cost; 

4. all the information and documentation that you provide to us in connection with these Terms is true, correct and complete; and

5. if insurance is a requirement set out in the Quote, you have effected and will maintain appropriate insurance policies for the premises for the duration of our provision of us providing the Services under these Terms, and on request, you agree to provide us with evidence sufficient to enable us to confirm your compliance with this clause 6(d)(5).

6. Delivery, title and risk

1. We will deliver the Products to the delivery address you provide when making your order through the Site or as set out in your Quote. If you are making an online purchase, please note that we currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. 

2. We deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises.

3. Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Product

4. Risk in the Products will pass to you when the Products have come into your physical possession.

7. Change of mind returns 

1. Where you purchase the Products as a consumer (as that term is defined in the Consumer Rights Act 2015), we offer refunds of Products for change of mind in accordance with this clause 8.

2. If the Products are goods, you have 14 days after the day you (or someone you nominate) receive the Products, to change your mind and cancel these Terms. Where the Products are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind.

3. If the Products are Services, you have 14 days after the day you accept a Quote to change your mind and cancel these Terms. We agree not to commence the provision of the relevant Services during this cancellation period, unless you make an express request for us to do so. You acknowledge and agree that after you have accepted these Terms or the terms of a Quote, if you instruct us to provide the relevant Services within this cancellation period, this will be taken to be an express request by you, and you will lose your right to cancel if the relevant Services are fully performed by us. If you exercise your right to cancel under this clause 8 you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel, which will be proportionate to the full Price for the relevant Services.

4. You do not have a right to change your mind in respect of:

1. Products you have damaged, or that are no longer in their original condition (including where you have damaged the packaging); 

2. Services, once these have been completed, even if the cancellation period is still running; and

3. any Products which become mixed inseparably with other items after their delivery.

5. If you want to cancel or terminate these Terms and request a change of mind return, you should either contact us using the details above, or use the Model Cancellation Form at Attachment 1.

8. Returning Products to us

1. If you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us (unless we agree to collect them, in which case, we will charge you the direct cost to us of collection). If you are exercising your right to change your mind under clause 8 you must send the Products back to us within 14 days of telling us you wish to cancel these Terms.

2. We will pay the costs of return:

1. if the Products are faulty or misdescribed; or

2. where there has been a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

3. Other than as set out above, in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

4. If you are exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

5. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under clause 8 and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the relevant Products back from you. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. 

9. Limitations on and exclusions to our liability

1. Neither Party may benefit from the limitations and exclusions set out in this clause 10 in respect of any liability arising from its deliberate default.

2. The restrictions on liability in this clause 10 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.

3. Nothing in these Terms limits any liability which cannot legally be limited, including liability for:

1. death or personal injury caused by negligence;

2. fraud or fraudulent misrepresentation; and

3. defective products under the Consumer Protection Act 1987.

4. This clause 10(d) applies only to the extent that you purchase the Product as a business. Subject to clauses 10(a) (no limitation in respect of deliberate default), and 10(c) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law: 

1. neither Party will be liable for any Consequential Loss. Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise;

2. a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and

3. our aggregate liability for any liability arising from or in connection with these Terms will be limited to us resupplying the Products to you or, in our sole discretion, to us repaying you the amount of the Price paid by you to us in respect of the supply of the relevant Products to which the Liability relates.

5. This clause 10(e) applies only to the extent that you purchase the Product in your capacity as a Consumer. Subject to clauses 10(a) (no limitation in respect of deliberate default) and 10(c) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:

1. we only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity; 

2. a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and

3. if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

6. We have given commitments as to the compliance of the Products with these Terms and applicable Laws in clause 6. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.

7. Despite anything else to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

10. Intellectual property 

1. All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.

2. We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

3. You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.

4. You must not, without our prior written consent: 

1. copy (in whole or in part) any of Our Intellectual Property, or reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

2. breach any intellectual property rights connected with the Site or the products..

5. Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

1. you do not assert that you are the owner of Our Intellectual Property;

2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us; 

3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and 

4. you comply with all other terms of these Terms.

11. General

1. Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site or attaching varied Terms to your next Quote. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. 

2. Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent. 

3. Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

4. Disputes: Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause). 

5. Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

6. Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site. 

7. Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

8. Product Warranty: We may offer a product warranty for some Products, as set out on our Site or in your Quote.

9. Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Last update: 11 May 2026

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